Updates - Year 2021 Incident Management (Faults/Problem Cases) Amdocs Ref# Optus Ref# Description Action Group Status Updates CS0190012 RNA result is blank for RS TSME device Amdocs / Optus Pending 21/7 troubleshooting can only resume after RFC CHG0088028 is implemented (11/8) CS0195836 Some Ericsson LTE cells/sites missing in ActixOne Optus In Progress 14/7 - Awaiting confirmation from Optus about LTE as identified cells are already seen in ActixOne CS0178307 Slow PM/CM loading - high CPU util Optus Awaiting RFC Approval 18/05 - once RFC is approved, patch 4, 4.1 and 5.4 will be installed in production CS0178560 Inability of specific user to use multi-cell selection in Network Optimization Map module Amdocs Support Pending 18/05 - awaiting further advice from support team on next trouble isolation me...