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Updates - Year 2021

Incident Management (Faults/Problem Cases)

Amdocs Ref# Optus Ref# Description Action Group Status Updates
CS0190012 RNA result is blank for RS TSME device Amdocs / Optus Pending 21/7 troubleshooting can only resume after RFC CHG0088028 is implemented (11/8)
CS0195836 Some Ericsson LTE cells/sites missing in ActixOne Optus In Progress 14/7 - Awaiting confirmation from Optus about LTE as identified cells are already seen in ActixOne
CS0178307 Slow PM/CM loading - high CPU util Optus Awaiting RFC Approval 18/05 - once RFC is approved, patch 4, 4.1 and 5.4 will be installed in production
CS0178560 Inability of specific user to use multi-cell selection in Network Optimization Map module Amdocs Support Pending 18/05 - awaiting further advice from support team on next trouble isolation measures
CS0183056 Nokia LTE RC13 elements with delayed PM data Amdocs Support Resolved, Awaiting confirmation 18/05 - awaiting further advice from support team on next trouble isolation measures
CS0181496 Identification and Purging of Inactive Cells Amdocs Support Completed 18/05 - completed today with approx 26k cells deleted

Change Management (Impact Assessments/Change Requests)

Reference # SM7 Reference# Description Current Action Group Status Updates
CS0182935 NIM 5G Reports Optus In Progress 18/05 - awaiting feedback from NIM team about customized report results, customised screen layout and element finder
CS0182790 IA for M2020 Huawei SPC530 SRAN E9000 upgrade activity/td> Amdocs DI In Progress 18/05 - awaiting LOE from DI team
TBD TBD LIENM Integration Activities Optus/Ericsson Pending 18/05 - awaiting more information from Optus and Ericsson Project teams

Video Tutorials for ActixOne

Reference # Description# Link
1 Using Screen Layouts and Element Finder Click here
1 Introducing the PM Dashboard module Click here